acv365 Privacy Policy

01 Introduction

acv365 ("we", "us", "our") operates the online gaming and sports betting platform available at acv365.net. As part of providing our services to players in Bangladesh, we necessarily collect and process certain personal data. This Privacy Policy sets out, in clear and accessible terms, what data we collect, why we collect it, how long we retain it, and what choices you have regarding your personal information.

By registering an account with acv365 or by continuing to use the platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood the practices described in this document. This Privacy Policy is to be read alongside the acv365 Terms & Conditions, which are incorporated by reference.

acv365 is the data controller responsible for the personal data collected through the acv365 platform. If you have questions about how your data is handled, please refer to the contact details in Section 13 of this Policy.

02 Data We Collect

acv365 collects personal data through several channels, including the account registration process, account activity, payment transactions, identity verification submissions, and through your general use of the platform. The categories of personal data we collect are as follows:

2.1 Registration and Identity Data

• Full legal name;
• Date of birth (used to verify that you are 18 years of age or older);
• Email address;
• Mobile phone number registered in Bangladesh;
• Username and encrypted password;
• Residential address (collected during KYC verification).

2.2 Identity Verification (KYC) Documents

• Copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence;
• Proof of address documents such as a recent utility bill or bank statement;
• Any additional documentation requested by the acv365 compliance team as part of an enhanced due diligence process.

2.3 Financial and Transaction Data

• Mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts used to transact on the platform;
• Visa or Mastercard details (card number, expiry, billing name) processed securely through our payment gateway — acv365 does not store full card numbers;
• Deposit and withdrawal transaction history, amounts, dates, and statuses;
• Bonus and promotional credit records.

2.4 Gaming and Betting Activity Data

• Records of casino games played, bet amounts, outcomes, and session durations;
• Sports betting markets accessed, selections made, stake amounts, and settlement records;
• Responsible gaming tool usage, including deposit limits set, cooling-off periods activated, and self-exclusion requests submitted;
• Account balance history and wallet transaction logs.

2.5 Technical and Device Data

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser type and version;
• Session timestamps, pages visited, and features accessed within the platform;
• Cookie identifiers and similar tracking technologies (see Section 6 for full details).

2.6 Communications Data

• Records of live chat conversations with the acv365 support team;
• Email correspondence sent to or received from acv365;
• Feedback, complaints, and dispute records.

03 How We Use Your Data

acv365 uses the personal data it collects for the following purposes:

acv365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Processing

acv365 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC documents, and transaction data is necessary to perform the contract between you and acv365 — namely, providing you with access to the platform and its services;
• Legal obligation: We are required to collect and retain certain personal data to comply with anti-money laundering (AML) obligations, fraud prevention duties, and record-keeping requirements;
• Legitimate interests: We process technical, device, and gaming activity data to protect the security and integrity of the platform, detect prohibited behaviour, and improve our services. These interests do not override your fundamental privacy rights;
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw your consent at any time by updating your account preferences or by contacting the support team.

05 Data Sharing and Disclosure

acv365 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and proportionate:

5.1 Payment Service Providers

Personal and financial data is shared with payment processors and mobile wallet operators — including bKash, Nagad, Rocket, Upay, and the networks of Visa and Mastercard — to the extent necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and applicable financial services regulations.

5.2 Game Content Providers

Technical identifiers and session data are shared with game studios and live casino operators — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — to facilitate game delivery and settlement. These providers receive only the minimum data required to operate their games within the acv365 environment.

5.3 Identity Verification and Fraud Prevention Services

acv365 may share identity documents and registration data with third-party KYC and AML screening providers to verify your identity and assess fraud or money-laundering risk. These providers are contractually bound to process your data only for the specified purpose and to maintain appropriate security standards.

5.4 Legal and Regulatory Disclosure

acv365 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of acv365, its players, or the public.

06 Cookies and Tracking Technologies

acv365 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the acv365 website. The types of cookies we use are as follows:

6.1 Strictly Necessary Cookies

These cookies are essential to the operation of the acv365 platform and cannot be disabled. They include session authentication tokens, security identifiers, and load-balancing cookies. Without these cookies, core platform functionality such as account login and game access would not work.

6.2 Performance and Analytics Cookies

These cookies collect anonymised information about how players navigate the platform — including which pages are visited most frequently and how long sessions last. This data is used in aggregated form to identify areas where the platform can be improved. These cookies do not identify individual users.

6.3 Functional Cookies

Functional cookies remember your preferences such as your chosen language, your last-visited game category, and display settings. They improve your experience by reducing the need to re-enter preferences on each visit.

6.4 Marketing and Targeting Cookies

Where you have consented to receive marketing communications, acv365 may use cookies to track which promotions you have seen and to personalise the offers displayed to you. You can withdraw consent for marketing cookies at any time through your account preferences.

You can also manage or block cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use core platform features.

07 Data Retention

acv365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with AML record-keeping obligations;
• KYC and identity verification documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later;
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction;
• Gaming activity records: Retained for a minimum of three years from the date of each session;
• Marketing preferences and consent records: Retained for as long as your account is active, plus one year following any withdrawal of consent;
• Support and communications records: Retained for two years from the date of the last communication in a given thread.

Where retention beyond these periods is required by a specific legal obligation, regulatory instruction, or ongoing legal proceedings, acv365 will retain the relevant data for the duration of that requirement. Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised.

08 Data Security

acv365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the acv365 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Password hashing: Account passwords are stored as cryptographic hashes — acv365 staff cannot read your password in plain text;
• Access controls: Personal data is accessible only to acv365 staff and authorised third-party processors who have a legitimate need to access it in the course of their duties;
• Intrusion detection: The acv365 platform is monitored for unusual activity, unauthorised access attempts, and security anomalies on a continuous basis;
• Regular security reviews: acv365 conducts periodic reviews of its data security practices to identify and address potential vulnerabilities.

While acv365 takes all reasonable steps to protect your personal data, no system connected to the internet can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your own device and network are adequately secured.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, acv365 will notify you without undue delay in accordance with applicable data protection obligations.

09 Your Privacy Rights

As a registered acv365 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the acv365 support team using the details in Section 13.

• Right of access: You may request a copy of the personal data that acv365 holds about you, together with information about how it is being used;
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay;
• Right to erasure: In certain circumstances, you may request that acv365 delete your personal data. Note that this right is subject to our legal obligations to retain data for AML, fraud prevention, and regulatory compliance purposes;
• Right to restriction of processing: You may request that acv365 limit the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful;
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal;
• Right to object: You may object to the processing of your personal data where it is based on acv365's legitimate interests, including for direct marketing purposes.

acv365 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will inform you of the extension and the reasons for it.

10 Children's Privacy

The acv365 platform is intended exclusively for adults aged 18 years and above. acv365 does not knowingly collect, process, or store personal data from individuals under the age of 18. If you believe that a minor has registered an account or submitted personal data through the acv365 platform, please contact the support team immediately so that we can take appropriate action, including the closure of the account and the deletion of any data collected.

acv365 takes its obligations regarding the protection of minors seriously and applies age verification measures as part of its standard registration and KYC processes. Any account found to be operated by or on behalf of a minor will be closed immediately and any associated balances will be forfeited in accordance with the acv365 Terms & Conditions.

11 Third-Party Links and Services

The acv365 platform may contain references to third-party game providers and payment services. These third parties operate their own platforms and privacy policies, which are independent of acv365's Privacy Policy. acv365 is not responsible for the privacy practices or data handling of any third-party provider whose services are accessible through or in connection with the acv365 platform.

We encourage you to review the privacy policies of any third-party services you interact with in the course of using acv365, including those of your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and any game studio whose titles you access.

12 Changes to This Privacy Policy

acv365 may update this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When a material change is made to this Policy, we will update the effective date displayed at the top of this document and, where appropriate, notify registered players by email or through a notice displayed on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how acv365 protects your personal data. Your continued use of the platform following any update to this Policy constitutes your acknowledgement of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acv365 handles your personal data, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the acv365 platform;
• Email: support@acv365.net (plain text — not a clickable link).

When submitting a data rights request by email, please include your registered username, the email address associated with your acv365 account, and a clear description of your request. acv365 may ask you to provide additional verification before processing any request that involves the disclosure or deletion of personal data.