acv365 Frequently
Asked Questions

acv365 requires a government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents for players in Bangladesh include a National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method — for example, a screenshot of your bKash or Nagad account showing your registered mobile number. Verification is typically reviewed within 24 hours of submission.

Yes — all players on acv365 must be 18 years of age or older. This is a strict platform-wide requirement, not a guideline. Age is confirmed during registration and again during KYC verification. Any account found to belong to a person under 18 will be closed immediately, and associated funds will be handled in accordance with the acv365 Terms and Conditions.

You can reset your acv365 password by clicking the "Forgot Password" link on the login page. Enter the email address associated with your account and a password reset link will be sent to you. If you no longer have access to that email address, contact the acv365 support team via live chat and an agent will verify your identity and assist you in regaining access.

No — each player is permitted to hold exactly one acv365 account. Operating multiple accounts is a breach of the Terms and Conditions and may result in all accounts being closed and balances being forfeited. If you have accidentally created a duplicate account, contact the support team immediately to have the extra account removed before any action is taken.

To deposit via bKash on acv365, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown an acv365 merchant number or mobile number to send the funds to. Open your bKash app, use the Send Money or Payment option to transfer your chosen amount, and enter the transaction ID in the acv365 deposit form to confirm. Deposits via bKash are typically credited within a few minutes.

Nagad deposits on acv365 are processed in real time and typically appear in your account balance within 1 to 5 minutes of the transfer being completed. If your deposit has not appeared after 15 minutes, check that you entered the correct acv365 account number and copied the transaction ID accurately. Contact live chat support with your Nagad transaction reference and the support team will locate and credit the deposit manually.

The minimum deposit on acv365 is ৳200. This applies across all supported payment methods, including bKash, Nagad, Rocket, Upay, and SureCash. There is no upper limit on a single deposit, though your payment provider's own daily transfer limits (for example, bKash personal account limits) will still apply. If you need to deposit a larger amount, consider using a bank transfer via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank.

The minimum withdrawal on acv365 is ৳500. Withdrawals can be made to your registered bKash, Nagad, Rocket, or Upay account, or to a linked bank account. To protect against fraud, withdrawals must be sent to the same payment method used for your most recent deposit. Accounts that have not completed KYC verification may be subject to lower withdrawal limits until verification is approved.

Most acv365 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 24 hours of the request being submitted. Bank transfers to Bangladeshi banks such as Islami Bank, City Bank, or BRAC Bank may take 1 to 3 business days. Withdrawals submitted during high-traffic periods or that require manual review by the finance team may take slightly longer. You will receive a confirmation notification once your withdrawal has been approved and sent.

acv365 does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider — such as bKash or Nagad — may apply their standard transaction charges depending on the type of transfer you use (Send Money vs. Payment vs. Cash Out). Check your provider's current fee schedule before initiating a transfer. acv365 recommends using the Payment option where available, as it typically carries the lowest fee.

Yes — acv365 offers a comprehensive cricket betting market that covers the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and international bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, total runs, player dismissal method, and live in-play betting. Odds are updated in real time, and you can follow live scores directly within the acv365 platform.

acv365 hosts hundreds of slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel slots, video slots with multiple paylines, progressive jackpot slots, and Megaways titles. You can filter games by provider, theme, or volatility in the acv365 Slots section. All slots use certified random number generators (RNGs) to ensure fair and unpredictable outcomes on every spin.

RTP stands for Return to Player — it is the percentage of total wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. acv365 only features games from providers who publish verified RTP figures. A higher RTP generally means better long-term value, but individual session results are always determined by the RNG and can vary significantly.

Yes — the entire acv365 game library, including slots, live casino tables, cricket betting, and fishing games, is fully accessible on mobile devices through any modern browser. The acv365 platform is built with a responsive design that adapts to Android and iOS screens automatically. No app download is required — simply open your browser, navigate to acv365.net, and log in to access all games on your smartphone or tablet.

acv365's live casino section connects you to real-time game tables hosted by professional dealers in a studio environment. Games are streamed in HD video via providers including Evolution Gaming, Ezugi, and WM Live. Available tables include live roulette, baccarat, blackjack, and game shows. You place your bets through the on-screen interface and interact with the dealer via a chat function. All live casino outcomes are determined by physical card draws, spins, or dice — not by a computer algorithm.

acv365 offers a welcome bonus to newly registered players who make their first qualifying deposit. The exact bonus percentage, maximum bonus amount in BDT, and any free spins attached to the offer are displayed on the Promotions page at the time of registration. Bonuses at acv365 are subject to wagering requirements — meaning the bonus amount must be wagered a specified number of times before a withdrawal can be processed. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before you can withdraw winnings derived from it. For example, if acv365 credits you a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in eligible bets before that bonus converts to withdrawable cash. Not all game types contribute equally — check the individual bonus terms for the contribution rates of slots versus live casino versus sports bets.

Whether a bonus can be applied to cricket betting at acv365 depends on the specific promotion's terms. Some bonuses are designated as sports-betting bonuses and can be used on BPL, IPL, T20 World Cup, and other cricket markets. Others are casino-only and restricted to slots or table games. The Promotions page clearly states which game categories are eligible for each active offer. If you are unsure, the acv365 live chat support team can clarify which bets count towards your wagering requirement.

Yes — acv365 runs ongoing promotions for existing players including reload deposit bonuses, cashback offers, free spin rewards, and seasonal promotions tied to events like Eid, Pohela Boishakh, BPL season, and the T20 World Cup. Loyalty rewards are based on your cumulative activity on the platform. Check the Promotions page regularly or enable email notifications in your account settings to stay up to date on the latest offers available in Bangladesh.

acv365 is a safe and reliable platform that uses SSL/TLS encryption to protect all data transmitted between your device and the platform. Player funds are held in segregated accounts separate from operational funds. All games are supplied by internationally certified providers who use audited RNGs. acv365 also applies strict anti-fraud monitoring and KYC verification to protect the integrity of the platform and the safety of all registered players.

acv365 operates as an online entertainment and gaming platform accessible to players in Bangladesh. The legal status of online gambling in Bangladesh is a nuanced area and individual players are responsible for understanding and complying with the laws of their own jurisdiction. acv365 does not make claims about specific licensing by Bangladeshi government bodies. Players are encouraged to review the applicable regulations in their location before registering.

acv365 protects player data using industry-standard SSL/TLS encryption on all connections, cryptographic password hashing so that passwords are never stored in plain text, and strict access controls that limit data visibility to authorised staff only. Financial transactions are processed through regulated payment partners including bKash, Nagad, Visa, and Mastercard, each of which operates under their own security standards. For full details, see the acv365 Privacy Policy.

You can set a daily, weekly, or monthly deposit limit by logging in to your acv365 account and navigating to the Responsible Gaming section in your account settings. Choose the period and enter your preferred limit in BDT. A reduction in your limit takes effect immediately. An increase requires a 24-hour cooling-off period before it becomes active. This feature is designed to help you maintain control of your spending without closing your account.

Self-exclusion on acv365 allows you to close your account for a set period — 3 months, 6 months, 1 year — or permanently. During self-exclusion, you cannot log in, deposit, or receive any marketing communications from acv365. To activate self-exclusion, go to the Responsible Gaming section in your account settings, or contact the acv365 support team via live chat. The tool is free to use and takes effect immediately upon request.

acv365 customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat feature accessible directly within the acv365 platform — an agent typically responds within a few minutes. You can also reach the team by email at support@acv365.net. When contacting support, have your registered username and a description of your query ready to speed up the resolution process.